Password Related Issues

Change your password

1. Click the User Profile icon and select Change Password.



2. Enter your Current Password.

Enter your desired New Password.

Confirm Password and click Submit.

If you've forgotten your current password, use the Forgot Password — Website flow below, or the Forgot Password — MMV App flow further down this page.

Forgot Password — Website

If you've forgotten your password and you're using MMV in a web browser, follow this flow. The website sends a Reset Your Password link to your email; clicking the link takes you back to the site to complete the reset.

1. On the login page, click Forgot Password?



2. Pick the identification option that matches what you remember.

Option A:

Enter your Username and Click Submit.

Option B:

Enter your first name, last name, and the vessel you are associated with, then click Submit.

Option C:

Enter your email and click Submit.

1. You will receive an authentication email with instructions to reset your password.

Click the reset link in your email

1. Check your inbox for an email from ManageMyVessel — if it's not there, check junk/spam.

Click Reset Your Password in the email.

1. You’ll be directed to a screen where you’ll need to answer the security question and set a new password.

Forgot Password — MMV App

If you've forgotten your password and you're using the MMV app, follow this flow. The app sends an authentication Key to your email; you enter that key in the app to continue the reset.

1. On the app login screen, tap Forgot Password?
2. Pick the identification option that matches what you remember: Username, or First Name / Last Name / Vessel Name, or Email.
3. Check your email for a message from ManageMyVessel containing an authentication Key.
4. Enter the Key provided and click Submit. You'll be directed to a screen where you'll need to answer the security question and set a new password.